Help
Questions about HomeBuzz, or something not working? Email us at support@axelstack.com and a person will answer.
Signing in
- Sign in with your family code, your username and your password. The family code is on the Family tab of anyone already signed in.
- A kid without a password can ask a parent for a code for one device: the parent opens Family settings, taps the kid, and shows the code. It works once, for 15 minutes.
- Forgot your password? A parent can set a new one for anyone in the family, in Family settings. A parent who forgot their own can ask the family's other parent, or email us.
Plans and billing
- A plan bought in the App Store or Google Play is managed there: open your phone's subscription settings to change or cancel it. Refunds for those come from Apple or Google.
- For a plan bought on our website, email us from the address you signed up with.
- A plan renews by itself until it is canceled. Canceling stops the next renewal; the family keeps HomeBuzz until the end of the time already paid for.
Deleting a HomeBuzz account or your family
How to delete an account in HomeBuzz (on Google Play, "HomeBuzz: Family Social App"), made by AxelStack LLC. You can delete your own account in the app. A parent can delete anyone in the family, or the whole family.
- Your own account: open Me, tap the gear for Settings, then Delete my account, and press Delete for good. A kid asks a parent.
- Someone else (a parent): open Family settings, tap their name, then Delete them.
- The whole family (a parent): open Family settings, then Delete the family, and type the family's name.
- Can't open the app? Email support@axelstack.com from the email address on your account to delete yours, or from a parent's email address in the family to delete anyone in it, with the family's name and who to delete (or "the whole family"). We confirm with you before deleting.
- What goes: for a person, their account, what they posted and sent, and their photos, videos and voice notes. For the whole family, everything in it.
- When: deleted things are gone within 30 days, and from our backups within 35 days. What is kept, as the Privacy Policy says: billing records about the paying parent, as long as tax law requires; a child safety report sent to HomeBuzz, with a copy of what it was about; and crash reports and usage counts, which name nobody, for up to 90 days.
- Deleting the family does not cancel a plan bought in the App Store or Google Play: cancel it there too.
Something worrying in your family
Anyone can report a post or comment from its menu: press Report, then "Tell the parents". To tell us about a child's safety, open More, press "Send feedback", then "Worried about a child?", or press Report on a post, then "Tell HomeBuzz"; it comes to our team, not your family. To tell us anything else about the app, open More and press "Send feedback" (a kid finds it on Me). To stop hearing from someone, open their page and press Block. Our child safety standards say what we do with it. In an emergency, call 911.
Contact
- Company
- AxelStack LLC
- 2934 Dolphin Dr # 1222, Elizabethtown, KY 42701
- Phone
- (270) 681-2484
- support@axelstack.com